"Can we provide students with thermometers? They never know what their temperature is!" ~ SironaHealth RN
This is my favorite quote from SironaHealth's 2014 company kick-off meeting.
It speaks volumes about the nurse triage process. Specifically, it addresses the reality that the triage encounter begins before the patient picks up the telephone.
As you've likely inferred from the quote, SironaHealth partners with Universities across the country to connect students with a registered nurse anytime, day or night. Just like the other patient populations we serve (Medicare, Medicaid, affluent, rural, urban, etc.), students utilize the service a little differently and require some unique pre-service communication.
This leads us to an often overlooked aspect of inbound clinical services.